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AWS Goes Big with Contact Center Intelligence

eWEEK CLOUD SERVICES ANALYSIS: Artificial intelligence is redefining contact centers and AWS is taking a leading position.

Why Digitizing Documents has been Accelerated by COVID-19 Pandemic

eWEEK DATA POINTS: From widespread adoption of remote work practices, to an expanded reliance on ecommerce and digital business—the global economy has been reshaped and redesigned by the events of 2020.

CES 2021: Dell Spotlights WFH Innovations

eWEEK PERSPECTIVE: The products Dell is displaying at this year’s virtual CES highlight how the company is focusing on integrated, transformative solutions and services that enable employees and employers to reimagine how they approach business.

Reasons Why AI Projects Fail, and How to Fix Them

eWEEK DATA POINTS: AI is an attractive feature for new-generation IT systems and applications, and a lot of investment is being put into them here in 2021. But some finesse is often needed to make sure they work as optimally as is promised.

How Catchpoint Brings Employee-Experience Monitoring to the Enterprise

eWEEK CLOUD SERVICES ANALYSIS: Understanding how applications perform for remote users has quickly become a critical skill set for today’s cloud enabled enterprises. Catchpoint reveals end-to-end performance statistics for employee devices, networks an…

Product Overview and Insight: Armis Security

eWEEK PRODUCT OVERVIEW AND INSIGHT: Armis is designed to protect organizations from cyberthreats created by the onslaught of unmanaged and IoT devices.

Lenovo’s ThinkReality A3 Smart Glasses: Beginning of a Desktop Revolution?

eWEEK INNOVATION ANALYSIS: Smart Glasses is the first iteration of an enterprise-grade head-mounted display for PCs. Like flat panels revolutionized PCs, head-mounted displays could revolutionize the next generation of mobile PCs.

Product Review: Volterra Distributed Cloud Services

eWEEK NETWORKING PRODUCT REVIEW: Volterra simplifies the process of deploying network and security services for distributed clouds.

eWEEK Q&A: BMC CEO Ayman Sayed

eWEEK Q&A: Ayman Sayed, CEO of BMC Software since 2019, is a man who’s seen a complete evolution in the IT business over a period of decades. His company connects dots on the internet and in data centers that few people have to think about.

Top Vendors of Database Management Software for 2021

eWEEK TOP COMPANIES: What’s a good approach to determine which type of database management software or service is best for your enterprise? A lot depends on what types of use cases you have. Find out some good detail in this article.